FREQUENTLY ASKED QUESTIONS

Our most popular questions and their answers.

What on earth is a seltzer?

Seltzer means sparkling water and originates from the name of a German spa town, Niederselters, whose naturally carbonated mineral waters were bottled and exported around the world as early as 1787. Seltzer has been widely adopted in the USA and is starting to become known worldwide as a healthier fizzy drinks substitute for the mainstream sugar-laden pop.

What is a Hard Seltzer?

Hailing originally from LA pool parties, Hard seltzers  are a low calorie, low / no added sugar alternative to beer, wine or cider.  Fruit flavoured sparkling water is blended  with a hit of triple distilled vodka. Dalston’s have taken direction from their existing fan base who enjoy mixing their range of seltzers with premium spirits at home.

What’s the difference between a Soft Seltzer and a Hard Seltzer?

Our soft Seltzers are made with real squeezed fruit and contain no added sugar or artificial sweeteners. No Nasties, nothing weird. 

Hard Seltzers are the same as our soft seltzers, only with a triple distilled spirit base added to make a delicious 4% alcoholic drink.  

What’s a botanical seltzer? 

We developed our Rhubarb alcohol free G&T in response to the increasing consumer demand for a sophisticated craft adult soft drinks with flavours that are similar to their alcoholic cousins but without the stinking hangover. There's no booze in our G&Ts, but they're made to taste like the real deal! To ensure that 'gin' flavour we use a blend of distilled botanicals including juniper, coriander seed and lemon balm. 50 calories per can and you won’t find any artificial sweeteners or nasties in our cans.

Where can I buy your drinks?

You can buy direct from us online or check out our Amazon brand store 

To find Dalston’s in a store near you, check out our stockist map.  You can also spot our drinks in top independent retailers and top restaurants, pubs and bars nationwide. Please keep in mind that not all sites will stock our entire range. You can buy all our flavours online via our webshop and on Amazon. 

What happened to your sodas? 

To increase our commitment to our founding values of ‘real’ and ‘no junk’, whilst eliminating any confusion with our consumers, we have decided to merge our two soft ranges into one.  


We’ve removed all added refined sugar from our sodas to make sure we’re developing the healthiest and tastiest fizzy drinks that keep up with our consumer demands.  And most importantly stayed  well away from artificial sweeteners.  These Real Fruit Seltzers now deliver the same great taste ( just a little lighter)  at a permissible sub 50 calories per can level.  


You can have your fizz and drink it after all!  We hope you love them as much as we do.

How do you sweeten your drinks if you don’t use added sugar or artificial sweeteners?

We’ve found by using high end real fruit direct from the farmers, combined with a plant based natural flavouring, that we can deliver an award winning great taste without the high calories or sugar that’s for so long been associated with mainstream pop.  Healthy innovation that we believe should become the norm not the niche!

Why does it say sugar on the nutritional table?

The only sugar you will find in our soft and hard seltzers  is naturally occurring  from the real fruit juice.  

Are your drinks Vegan?

All our soft seltzers are suitable for vegans!

What are the Natural Flavourings in your drinks?

The Natural flavourings we use are typically referred to as ‘top notes’ or ‘aromas’. They are the most volatile parts of plants which give off their distinctive character (think of the smell of strawberries for example). These flavours  have been sourced from distilling  natural plant ingredients.

Why do you use concentrates? 

It’s better for the environment. Fruit juice is heated to remove some of the water, leaving a condensed juice concentrate that locks in the flavour.  Concentrates are the best way of getting the most flavours from the fruit that are the most environmentally friendly way to ship the juice around our planet as there’s less volume and weight to transport.

Shipping info FAQ’s

What if I have issues with my order?

Please whizz us a line hello@dalstons.com with any questions or issues with your online order and a team member will get back to you as soon as possible. 

Do you have a returns policy?

Unfortunately, we don’t accept returns of product or do exchanges of product. if your order was damaged in-transit, or if you’ve received the wrong Dalston’s  order, please whizz us an email at hello@dalstons.com with your order number (found in your order confirmation email)  and a member of our team will do their best to resolve the problem. 

How do I cancel my purchase?

Due to the fact that our orders process quickly, we are unable to cancel or make any changes to your order once it has been placed.

How do I cancel my subscription?

Please follow the link on your next invoice email to cancel your subscription.